Archive for March, 2010

Talking about IVR implementation – 5 things to consider

With years of experience implementing IVR systems for companies of all sizes there are a few considerations that any business should take to assure themselves optimal IVR deployment.

1. Consider your audience
2. Don’t bury your most critical information
3. Short and to the point
4. Give simple directions to your office
5. Do not convey too much company information initially

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